kc22 Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope

kc22 (referred to herein as "we", "our", or "platform") operates an online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes what information kc22 collects about you when you use our website and related services, how that information is used, and what steps we take to protect your information.

This Policy applies to all individuals who visit our website, create an account, complete financial transactions, or use any of our services. By continuing to use our platform, you are considered to have given your consent to the terms of this Policy.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. These documents together form the overall framework for using kc22's services.

2. Information Collection

kc22 collects only the information that is necessary to provide, improve, and secure our services. We collect information in the following ways:

2.1 Information You Provide Directly

Information you provide when registering an account and using our services:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport)
• Payment details (bKash, Nagad, Rocket, or bank account information)
• Communications sent via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Pages visited and session duration
• Cookie and session data (details in section 5)
• Login and transaction log data

2.3 Information Received from Third Parties

In some cases we may receive information from third-party verification agencies for the purposes of identity verification and fraud prevention. Payment service providers may also share relevant transaction-related information.

3. Purpose of Information Use

Collected information is used for the following legitimate purposes:

• Account management: Creating, verifying, maintaining, and securing accounts.
• Service delivery: Processing betting, gaming, payments, and withdrawals.
• Customer support: Responding to your inquiries, complaints, and support requests.
• Security and fraud prevention: Preventing unauthorized access, fraud, and money laundering.
• Legal obligations: Complying with applicable laws and regulations and meeting regulatory requirements.
• Responsible gaming: Identifying potential gambling-related harm and taking necessary action.
• Platform improvement: Analyzing user experience to improve service quality.
• Communications: Notifying you about important account updates, security alerts, and policy changes.

We use your information only for the purposes listed above. Your information will not be used for any marketing or promotional communications without your consent.

4. Information Sharing and Disclosure

kc22 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

The minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, etc.), identity verification, cybersecurity, and technical infrastructure maintenance. These parties operate under strict confidentiality agreements and are permitted to use information only for the specified purpose.

4.2 Legal Requirements

Information may be disclosed in accordance with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such circumstances we will endeavor to notify you, unless prohibited by law.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. However, the terms of this Privacy Policy will continue to apply under new ownership.

5. Cookies and Tracking

The kc22 website uses cookies and similar tracking technologies to operate properly. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. This includes maintaining login sessions, ensuring security, and processing payments. The platform cannot function properly without these cookies.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and to personalize the user experience.

5.3 Analytics Cookies

Analytics cookies are used to understand how users interact with our platform and to improve service quality. Information collected is aggregated and anonymous.

You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the platform.

6. Data Retention and Security

kc22 takes industry-standard technical and organizational measures to ensure the security of your personal information.

6.1 Security Measures

• SSL/TLS encryption: All data transmissions are carried out through encrypted channels.
• Password hashing: Your password is never stored directly; only an encrypted hash is stored.
• Two-factor authentication: A two-factor authentication option for additional account security.
• Regular security audits: Regular security audits to identify and address potential vulnerabilities.
• Access controls: Only authorized staff are granted access to user information for specific needs.

6.2 Retention Period

Information is retained for as long as your account is active and thereafter for as long as necessary to meet applicable legal obligations. Transaction records are generally kept for a specified period in accordance with regulatory requirements.

Please note that no method of data transmission over the internet is 100% secure. We are committed to ensuring the highest level of security, but in the event of any security breach we will notify you as quickly as possible.

7. Your Rights

As a kc22 user, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of any inaccuracies in your stored information.
• Right to erasure: The right to request deletion of your information in certain circumstances, though this may not be fully enforceable where it conflicts with legal obligations.
• Right to restrict processing: The right to request that processing of your information be limited for certain specific purposes.
• Right to data portability: The right to receive your information in a structured and commonly used format.
• Right to object: The right to object to the processing of your information in certain circumstances.

To exercise these rights, email us at [email protected]. We will endeavor to respond to your request within 30 business days.

8. Protection of Minors

kc22 provides services only to individuals aged 21 or over. We do not knowingly collect any personal information from minors (individuals under 21).

An age verification process is followed during account registration. If we become aware that information from a minor has been collected in error, we will delete that information immediately and close the associated account.

If you believe that a minor has registered on our platform, please contact us at [email protected].

9. Third-Party Links

Our website may occasionally contain references to game providers or payment partners. These third-party websites have their own privacy policies and kc22 is not responsible for your information provided on those sites.

We encourage you to read the privacy policy of any third-party service before using it. We cannot make any guarantees regarding the data practices of any service associated with kc22.

10. Policy Changes

We may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Display a clear notice on the website.
• Send a notification to your registered email.
• Update the "Last Updated" date at the top of this page.

If you continue to use the platform after any changes, you will be considered to have given your consent to the updated policy. We therefore recommend that you review this policy regularly.

To review a previous version or if you have questions about any changes, contact us at [email protected].

11. Contact

For any questions, comments, or requests regarding your information related to this Privacy Policy, you can contact us:

• Email: [email protected]
• Live chat: 24/7 support in Bengali — log in to the platform and start a chat
• Hours: Round-the-clock service in accordance with Bangladesh Standard Time (BST, UTC+6)

We take all privacy-related requests seriously and endeavor to respond as quickly as possible.